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Customer Service

Doosan Machine Tools America customer service members will definitely get the job done. Doosan trained Service Experts are local in your market through our Distributor Partners throughout North and South America. We will provide the Optimal Solutions you need to keep you focused on your business and bottom line.

Enhanced Quality Control

Doosan conducts a double inspection of each CNC machine tool, at the factory, to ensure proper assembly prior to shipment.

2-Year Limited Warranty

Doosan Machine Tools America offers an industry leading warranty on all models of CNC machine tools, which includes a standard 2-Year/Unlimited Hours warranty.

24-Hour Hotline 1-888-9DOOSAN (1-888-936-6726)

We are here when you need us. Technical phone support is offered 24-hours a day, Monday through Friday.

Spindle Rebuild Lab

Doosan Machine Tools America offers factory certified, top-of-the-line spindle analysis and rebuilds right here in the Americas. Located in New Jersey, our factory trained experts offer remote and on-site analysis of your spindle. Spindles are rebuilt using high quality, factory approved components and materials, including bearings exceeding a Precision 4 (P4) rating. With a standard rebuild turnaround time of 3 to 5 business days, your machine is back up and running in no time. In line with Doosan’s excellent warranty offerings, all spindle rebuilds come standard with a 1-year warranty.

Exceptional quality begins at our factory and continues through the life of your machine. We stand behind our products with the best warranty in the business. With Doosan, you can focus on what’s most important to you: your customers. From Sales to Service, our team is dedicated to you, our customers. Contact Doosan Machine Tools America today for all of your machine tool needs and let us show you what Optimal support means!

*Doosan’s 2-year limited warranty is only included purchased after June 1, 2016 for customers based in the U.S., Canada, Mexico, and Costa Rica.

Customer service
Customer service